Returns and Refund Policy
At Valorant Co., we are committed to your satisfaction and want you to love your jewellery purchases. If for any reason you are not completely satisfied, we offer a hassle-free returns policy.
General Returns:
- You can return any unworn, undamaged jewellery within 14 days of receiving your order for a full refund or exchange.
- Please note that engraved or custom-made jewellery is non-returnable unless it is faulty.
- You can return any unused, undamaged accessories within 14 days of receiving your order for a full refund or exchange.
- For all other products, you can return any unused and undamaged products within 14 days of receiving your order for a full refund or exchange.
- To initiate a return, please contact our customer service team at contact@valorantco.com or by phone at +61 1800 845 020
- . We will issue you with a Return Authorization Number (RAN) and instructions on how to return your items.
- Please return your items in their original packaging with all tags and certificates.
- We recommend using a traceable shipping method with insurance, as we cannot be held responsible for lost or damaged return shipments.
Refunds and Exchanges:
- Once we receive your returned items and confirm they meet the above conditions, we will process your refund or exchange within 5 business days.
- Refunds will be issued to the original payment method used for your purchase.
- For exchanges, please specify the item you would like to exchange for in your return request.
Faulty Items:
- If you receive a faulty item, please contact us immediately at contact@valorantco.com or by phone at +61 1800 845 020. We will arrange for a replacement or repair at no cost to you.
- We may request photos or videos of the fault to assist with our assessment.
Additional Information:
- Please note that shipping costs are non-refundable unless the item is faulty.
- We reserve the right to refuse returns that do not meet our policy guidelines.
Contacting Us
You can contact us by email at contact@valorantco.com. You can also send us a mail to our Customer Service Officer at: 136 Stockton Avenue, Moorebank NSW 2170, Australia
Phone: +61 1800 845 020
ABN 75 725 565 508
Our customer service is available from Monday to Friday between 9:00 am to 5:00 pm.
We hope this returns policy provides you with peace of mind when shopping with Valorant Co. If you have any questions, please don't hesitate to contact us.